ABOUT OUR COMPANY

WHEN DOES MY BOOKING START?

The booking start time will be the same as selected by you at the time of making the booking.
IN CASE OF 120 KILOMETRE PACKAGE, WHERE DOES THE KILOMETRE COUNT BEGIN FROM AND END AT?

In case of 120 km package, the kilometre count shall begin from your point of car pickup and ends at your point of car drop off. That is, the actual km driven by you will be considered for the usage calculation.
WHAT TYPE OF CARS DOES Carlust OFFER?

We offer hatch backs / Sedan / SUVs / MUVs / Luxury Cars (Refer website for further details)
WHAT DO I NEED TO CHECK BEFORE I TAKE THE CAR ON SELF DRIVE?

We would advise you to physically inspect the car and sign the checklist.
DOES THE VEHICLE HAVE MANUAL OR AUTOMATIC TRANSMISSION?

You may check the vehicle's specifications for these details at the time of booking.
WHAT ARE THE AMENITIES YOU PROVIDE WITH YOUR CAR?

All cars may be equipped with manufacturer’s standard car accessories.
WHAT IS THE MINIMUM TIME ONE CAN RENT THE CAR FOR?

You can hire it for a minimum of 24 hour.
DO YOU HAVE A KILOMETRE LIMIT?

Kilometre allowance is dependent on the package chosen at the time of making the booking. Under 120 km package, maximum kilometre allowance is 120 km any usage beyond which will be chargeable on a per kilometre use basis. If you choose the ‘Unlimited KMs’ package, there will be no limit on the kilometres you can drive during the tenure of the rental.
FOR A 120 KILOMETRE PACKAGE, HOW WILL I PAY FOR ANY ADDITIONAL KILOMETRES DRIVEN?

The additional kilometre usage charges will be deducted from your security deposit.
WHAT IS THE SPEED LIMIT FOR DRIVING AN CARLUST CAR?

Carlust allows its customers to drive the car up to a maximum speed of 120 km/hr. However, it is 80 km/hr. in few cities where some cars might be equipped with speed governors as per government directives. Carlust advises you to follow local speed limits. Government fine for driving the vehicle at a speed above the local speed limit is payable by the customers.
WHO PAYS FOR THE FUEL?

The Vehicle will be provided to the Hirer with fuel in tank. The Hirer shall verify and confirm the same at the time of taking possession of Vehicle before commencement of the Hire Period. The Hirer shall return the Vehicle with same quantity of fuel in tank. However, in case the quantity of fuel at the time of returning the vehicle to Carlust is less than the fuel level at the time of rental start date and time, a 10% refueling charge will be levied over and above the differential refueling cost along with service charge shall be deducted from the Security Deposit (SD)and/or any other credit balance or funds of the Hirer with Carlust or any person. In the event SD is exhausted, hirer shall pay the differential dues to Carlust through an additional payment link which Carlust will share with the Hirer. The decision of Carlust in this regard shall be final in determining the number of litres required to fill the fuel tank.
WHO PAYS FOR PARKING/TOLL/STATE TAX?

The User of the Car Rental pays for the parking/toll and taxes.
CAN I GET A CAR AT ANY LOCATION I DESIRE?

Yes, You may opt for doorstep pickup/drop off at the time of making the booking at an additional charge of Rs 300/- each for pickup and drop off. However, doorstep pickup/drop off service will not be available between 23:00 hours to 6:30 hours.
IS SMOKING ALLOWED IN CAR?

Smoking is strictly not allowed in Carlust car
DO I NEED TO CLEAN THE CAR?

Unclean cars will attract cleaning charge of INR 750 for a minor cleaning & a charge of INR 1250 for a major cleaning as penalty.
WHAT ABOUT ANY BELONGINGS LEFT IN THE CAR AT THE TIME OF HANDOVER?

Carlust does not take the responsibility for any of your belongings. However, we suggest you to contact our call center and we will try our best to help you.
WHAT ARE THE IMPORTANT DOCUMENTS I HAVE TO CARRY WHEN I HAVE TO DRIVE ACROSS STATE BORDER?

You will need to carry your driving license, Car registration documents, Self-Drive License, All India Permit, Car fitness certificate, Insurance Copy, and PUC (Pollution under Control Certificate).
DOES Carlust PROVIDE ROAD SIDE ASSISTANCE?

Yes, Carlust does provide road side assistance in case of an accident or if the vehicle breaks down. You can call us on our helpline number +918000585654, and we would arrange for road side assistance