Refund Policy

ABOUT OUR COMPANY

Welcome to CarLust Automotive Pvt. Ltd., your trusted partner for self-drive car rentals. We are committed to providing exceptional service and ensuring customer satisfaction. Please read our Cancellation and Refund Policy carefully. By renting a vehicle from us, you agree to the terms outlined below

Cancellation Policy

Cancellation by Customer

  • More than 48 Hours Before Rental Start Time: Customers can cancel their reservation. In this case, 100% of the Booking Amount is Refunded.
  • Between 24 to 48 Hours Before Rental Start Time: A cancellation fee of 50% of the booking amount will be charged, and the remaining 50% will be refunded.
  • Less than 24 Hours Before Rental Start Time: No refunds will be issued for cancellations made less than 24 hours before the rental start time.

 Refund Process

  • To initiate a refund, customers must contact our customer service team within 7 days of the scheduled rental start date at [carlust0001@gmail.com ]or call us at [Carlust Customer Care No]
  • Our team will guide you through the refund process and inform you of the necessary steps and documents required to process the refund.

Security Deposit

  • A security deposit is required for all vehicle rentals. The deposit amount will be specified at the time of booking.
  • The security deposit will be refunded after the vehicle has been returned and verified to be in the same condition as at the time of pickup, minus any charges for damages, additional mileage, or other applicable fees.

Contact Information

For any questions or concerns regarding our Cancellation and Refund Policy, please reach out to us:

  • Email: [carlust0001@gmail.com]
  • Address: [Office No.7 opp. Pondrik Park, Brahmpuri Road, Jaipur Pincode: 302001]

CarLust Automotive Pvt. Ltd. reserves the right to amend or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be updated on our website, and it is the customer’s responsibility to review the policy periodically.

Thank you for choosing CarLust Automotive Pvt. Ltd. We appreciate your business and aim to provide you with the best service possible