ABOUT OUR COMPANY
| SR.NO. | NON-COMPLIANCE | CHARGES |
| 1 | Driving at a speed above the maximum speed of 100 km/hr. | 1st Instance >= 100 km/hr. - INR 2500 + GOVT. fines (if any) plus expulsion from CARLUST if it happens again in the next booking 2nd Instance >= 100km/hr. - INR 2500 + GOVT. fines (if any) plus expulsion from CARLUST >= 100 km/hr. - INR 2500 + GOVT. fines (if any) plus expulsion from CARLUST |
| 2 | Traffic violation | INR 1000 in addition to the actual fine charged due to traffic violation will be charged from the User |
| 3 | Car spare part changed | The User will be charged a penalty of INR 5000 over and above the cost of spare part. |
| 4 | Tyre misuse | In case of any tyre damages resulting from driving in bad terrain and continued driving in case of tyre puncture, customers will be charged for the cost of tyre on actuals |
| 5 | Performing any unauthorized activity such as carrying arms and ammunition, any intoxication, commercial activity | INR 5000 will be charged as penalty .The user will be held liable for any legal action arising out of these activities |
| 6 | External branding | INR 5000 will be charged as penalty. Any expenses arising out of repair cost or such damages will be charged to the User along with the penalty |
| 7 | Tampering with the devices such as GPS etc. | INR 5000 plus the actual cost of the repair or the fitment will be charged from the User. |
| 8 | Failure to return the car at the scheduled location | You will be charged INR 1500 plus the full hourly rate and the late fees until the vehicle is returned to the correct location. |
| 9 | In case the vehicle is dropped outside city limits of the pickup location | Actual cost for transporting the car to the correct location plus INR 1500 plus the full hourly rate and the late fees until the vehicle is returned to the correct location. |
| 10 | Delay in returning of car beyond the scheduled time | Please refer to clause IV (5) |
| 11 | Extension of car usage beyond the scheduled time | Please refer to clause IV (5) |
| 12 | Loss of car accessories such as [Baby seat, Tablet etc.] | INR 5000 or actual cost of the accessory. |
| 13 | Unclean Car or littering /dirtying the car | Unclean cars will attract cleaning charge of Rs. 750/- for a minor cleaning & a charge of Rs. 1250/- for a major cleaning as penalty. |
| 14 | Causing any damage to the car | The User will be obligated to pay the repair cost and the standard insurance deductible along with any losses. In the event the user is found to violate CARLUST T & C |
| 15 | Failure to return car keys | A fine of Rs. 2500/- will be charged plus replacement cost incurred will be charged to the User |
| 16 | Failure to return the original car documents | A fine of INR 10,000 will be charged along with the actual charges incurred for re-documentation. |
| 17 | Incorrect KYC documents produced at the time of picking up the car. | For Daily Rentals: 1 day rental will be charged For Daily Rental: In case of subscription Rs. 4000/- will be charged. |
| 18 | The User does not turn up to pick up the car/No Show | For Daily Rentals: 1 day rental will be charged For Daily rental Entire contracted Hire Charges for the trip shall be charged. For Subscription bookings, one day rental along with security deposit will be forfeited as a penalty. |
| 19 | Driving under the influence of alcohol or drugs or is suffering from any disease or disability, which may cause his / her driving ability or which is likely to cause a source of danger to the public and/or to the Vehicle. | Complete Security Deposit will be forfeited over and above the actual damage, cost and loss incurred. |
| 20 | Any intentional damage such as continuing to drive after accident or under extreme conditions or rash driving etc. | Complete Security Deposit will be forfeited over and above the actual damage cost incurred. |
| 21 | The User not driving himself | Complete Security Deposit will be forfeited over and above the actual damage cost if incurred. |
| 22 | Cancellation | Please refer clause III (14) |
| 23 | Fuel | We offer the cars with fuel in tank and accept it back with the same quantity of fuel in tank as provided to the Hirer at the time of handing over the possession of the Vehicle. However, in case the quantity of fuel at the time of returning the Vehicle to CARLUST is less than the fuel level at time of rental start date and time, a 10% refuelling charge will be levied over and above the differential refuelling cost. The charges for differential refuelling along with service charge shall be deducted from the Security Deposit. |
| 24 | Carrying number of persons (excluding the driver) exceeding the permissible number as specified in Motor Vehicle Act, 1988 and Rules framed thereunder (the Act) | Rs. 5000/- will be charged as penalty .The user will be held liable for any legal action arising out of these activities |
| 25 | If ferrying passengers or any goods for consideration or reward whether expressed or implied. | Rs. 5000/- will be charged as penalty .The user will be held liable for any legal action arising out of these activities |
| 26 | Carrying pets or any type of animals | A charge of Rs.1250/- will be levied as penalty |
| 27 | Pick up & Drop facility of Car | The pick up or drop facility will be charged starting from Rs. 300/- for pick up and INR 300 for drop. |
| 28 | Extra Chauffeur charges in case of a S/D car is taken with a chauffeur | Rs. 100/- per hour with a minimum billing of 8 hrs. |
| 29 | Smoking | Rs. 1000/- + applicable damages to vehicle interiors |
