terms and conditions

ABOUT OUR COMPANY

HOW DO I BOOK A CAR OF CARLUST?

You can access our website and provide the requested information along with your credit card details. You can also register yourself on our Website/Mobile App. It is mandatory to update your documents (valid driving license, PAN, address proof, and credit card details/payment details) to make a reservation or at the time of registration.


WHAT ALL INFORMATION IS REQUIRED FROM ME TO BOOK A CAR?

You will need to enter:

  •     your name
  •     mobile number
  •     valid email address
  •     a valid driving license, in case you are driving. I If vehicle is to be driven by some other person, then his/her driving license is required.
  •     PAN
  •     Address proof – Aadhar, utility bill, passport etc.
  •     Your credit card details in case you are using your credit card for making the payment. If someone else is making the payment, enter the details of the credit card holder.

CAN SOMEONE ELSE MAKE A RESERVATION FOR ME?

Yes, but you need to be present with the required documents to pick up the car at the mentioned pickup location.
CAN SOMEONE ELSE DRIVE FOR ME DURING MY RESERVATION?

Only the person whose KYC documents along with driving license are submitted while making the reservation can drive the vehicle.
IS THERE A MINIMUM BOOKING CHARGE?

The Minimum Booking charge is for a period of 24 hour.
CAN I PREPONE MY TRIP?

If you want to take the car early, please reschedule your booking. The car is subject to availability.
HOW MANY HOURS IN ADVANCE DO I NEED TO MAKE A RESERVATION?

You can book the car minimum 4 hours in advance, depending on the availability of the car.
CAN I MODIFY MY RESERVATION?

Any booking modification requests have to be request for a minimum of 4 hours prior to the rental start time. Requests pertaining to car type and rental start & end times will be serviced subject to availability. Request for switching between 120 Kilometre and Unlimited Kilometre packages will not be entertained once the rental has commenced.
CAN I EXTEND MY RESERVATION?

Extension requests have to be made along with the extension details, a minimum of 4 hours prior to the return time by email on carlust0001@gmail.com. You can also call us on our helpline number- +91 8000585654. The extension is possible subject to availability of the vehicle. In case of non-availability of the car, a charge of INR 300 over and above the hourly rate (as per your car type) will be charged as extension/modification charges.

In case of Subscription, the extension for the subsequent month (if applicable) has to be informed in written to email ID carlust0001@gmail.com at least 7 days in advance before the expiry of Subscription. In case Hirer fails to do so, we will consider the extension as a new booking/subscription

A charge of INR 300 over and above the hourly rate (as per your car type) for every hour of delay will be charged as delay charges.
DO I GET ANY BENEFIT OR CONCESSION IF I RETURN THE CAR EARLIER THAN MY SPECIFIED RETURN TIME?

We regret to say that but we do not offer any discounts for early return of the Car Rental.
WHAT IS YOUR CANCELLATION POLICY?

The Hirer can cancel the booking by logging into his/her Carlust account through the Carlust website/mobile application. The Hirer may send in the details of the booking he/she is willing to cancel by email carlust0001@gmail.com or call us on+91 8000585654.

For daily rentals i.e. rental period of more than 24 hours:If the booking is cancelled more than or equal to 24 hours prior to the scheduled pick up time, a transaction processing fees of Rs. 350/- will be levied; If the booking is cancelled less than 24 hours prior to the scheduled pickup time, cancellation charges levied will be the first days’ rental less discount proportioned across the entire rental duration.

For hourly rentals ie. rental period of less than 24 hours:If the booking is cancelled more than or equal to 24 hours prior to the scheduled pick up time, a transaction processing fees of Rs.350/- will be levied. If the booking is cancelled less than 24 hours prior to the scheduled pick up time, the entire rental amount will be forfeited.

For Subscription bookings, if the booking is cancelled before 24 hours of trip start time, transaction fees of INR 600 will be deducted. If the booking is cancelled within 24 hours of trip start time then INR 4000 will be charged as cancellation fees.

If the Hirer, wishes to cancel the Subscription post the trip start time, the entire Security Deposit will be forfeited. In addition to this, pro-rated rental for the period of utilization will be charged.

GST@ 28% will be applicable on all of the above mentioned cancellation charges.

In case the hirer fails to pick up the car as per the scheduled rental start time without informing the Carlust team about the same, the incident will be treated as a No-Show resulting in the forfeiture of the rental charges and the security deposit will be refunded.

The cancellation charges will be adjusted from the rental charges and the security deposit paid by the hirer. The remaining of the total amount paid shall be refunded post necessary adjustments within 7-10-working days after cancellation of the booking.
WHAT IF I DO NOT RECEIVE MY SELF DRIVE CAR ON MY SCHEDULE REPORTING TIME?

Please call our helpline number 8000585654 and we will assist you.
WHERE IN INDIA CAN I TRAVEL?

Our cars have an ALL India Permit, so you can drive anywhere in India. (Please avoid bad terrains and terrorism-affected areas)
CAN I DROP THE CAR TO ANY OTHER LOCATION THAN THE PICKUP LOCATION?

  • 1. You must bring the vehicle back to the same place you picked it up from. In case you drop off the car to any other location within the same city of pickup, and you had not mentioned the location beforehand while booking the car, then you will be charged INR 1500, plus the complete hourly rate and the late fees until the vehicle is returned to the correct location.
  • 2. In case the vehicle is dropped outside city limits of the pickup location, the actual cost for transporting the car to the correct location will be charged along with INR 1500, plus the complete hourly rate and the late fees until the vehicle is returned to the correct location.

DO YOU HAVE A 24 * 7 RESERVATION AT ALL YOUR LOCATIONS?

You may book the vehicle at any time of the day either through the website or our contact center. You can pick up/drop off the vehicle at any time from one of our own/virtual locations. However, we do not provide destination pickup/drop off between 23:00 hours to 06:30 hours.
CAN I TAKE A PET ALONG WITH ME?

Some of our guests might be allergic to pets and hence pets will not be allowed in the car. A charge of INR 750 will be levied as penalty if you bring the pets in the car.
HOW DO I END MY RESERVATION?

You will need to return the car with a full tank. Carlust executive will help you complete the post usage checklist and complete the payment process.